US orders are the fastest. We ship via e-packet, which is a US postal service product. US orders usually take between 7 and 14 business days or a bit more to arrive at their destination, but can take longer from time to time or during holidays.
All other Global orders ship by China Post or e-packet and take 7 to 30 business days. In rare cases it can take a bit longer depending on where you are in the World, your local postal service & customs policy and other circumstances.
When you purchase an item from us for delivery, your order may be subject to local import duties and taxes which are levied once the package reaches your delivery country. Unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office. You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by GypsyMermaid.
If you abandon your order, we will not re-ship it for free.
Additionally, please note that when ordering from GypsyMermaid.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.
As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to firstname.lastname@example.org and we will take care of it.
Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items.
If you're not happy for any reason, send us an email at email@example.com and provide us your order number. If you post us back your items, we will send a replacement to you free of charge.
*Please take note that postage cost will be at your expense.